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Exchange, Return & Refund Policy

At My Plus Lingerie your satisfaction is extremely important to us, as we take great pride in our reputation on offering our customers top quality, lingerie with excellent value combined with superior customer service or order support services.

*****All items on our website are described as accurately as possible, as well as photos being shown for all items.  We are not responsible for an item description and/or photo of an item that you personally feel is incorrect or has typographical errors or the display resolution of your computer monitor which displays images of the merchandise we are offering for sale due to personal individual computer settings, screen resolutions and other factors unique to your computer.*****

All sales are final on Gift Certificates, Gift Cards and/or Clearance item purchases.  If an item is purchased using a Gift Card/ Gift Certificate and refund is offered, you will be charged a 15% restocking fee and the balance refunded back to your gift certificate/ gift card. Gift Cards are valid for one year (12 months) and cannot be renewed and/or transferred beyond their expiry period.

If you are not satisfied with your purchase for any reason, please contact us within 4 days of receipt of your merchandise to obtain an RMA (Return Merchandise Authorization) form:  support@mypluslingerie.com  When contacting us about an exchange or return/refund request please include your order number, name, items you need to exchange or return and the reason. 

All exchanges, returns, and refunds MUST be authorized by My Plus Lingerie Customer Service department within 4 days of receipt of merchandise AND are subject to the terms below:

Due to health and hygiene regulations and given the nature of a particular lingerie style the following items can NOT be exchanged or returned for a refund:  boots & shoes, bras, body stockings, briefs, costumes, g-strings, hosiery (pantyhose, thigh hi’s), etc. panties, swimwear, teddies, or thongs and men’s boxers or thongs.

Health regulations stipulate that any items that are damaged, laundered, opened, soiled or worn can NOT be exchanged, returned, or refunded.

ALL returned merchandise is subject to a 15% restocking fee less shipping and handling fees – no exceptions!

ALL exchanges and return requests (packages) must be received by My Plus Lingerie within 10 days of RMA approval.

ANY and ALL leather, vinyl and PVC items can ONLY be returned due to a manufacturers defect – OR exchanged for the same item in a different size if available.  Otherwise All Sales Are Final on leather, vinyl and PVC items.  As with any exchanges or returns your request MUST be submitted within 4 days of receipt of merchandise.

We will not accept any exchanges or returns on packages that have been returned without prior approval and issuance of a RMA (Return Merchandise Authorization) form or should you fail to contacting us after the 4 Day authorization timeframe.

If you need to exchange or return any item(s) you MUST send an email to:  support@mypluslingerie.com WITHIN 4 DAYS of receipt of purchase or you may call us at (866) 944-8595.   Kindly note, when you send us an email or call us to please provide our customer service rep with your order number, name, address, and the item(s) that you need to exchange or return and the reason for your request, this can speed up your return request and processing.

Once we receive your email request, you will receive a unique RMA (Return Merchandise Authorization) form via an email attachment.  The email from us will also contain detailed instructions for your return request – providing the exchange or return is accepted under our return policy.

When your exchange or return request has been pre-approved please include all original packaging, tags, and RMA form with your package. Return items must not be damaged in any manner.  When we receive your return your package will be inspected.  If your returned item(s) are damaged you will NOT receive a refund.  As ALL returns MUST be in a condition to be resold.


Examples of what is considered damaged merchandise, but is NOT limited to this list below:

  • Stains
  • Odors
  • Bent boning structure on corsets, bustiers, etc.
  • Rips and or tears
  • Stitching separation
  • Item(s) stretched out
  • Worn and/or Laundered
  • Broken boning on corsets, bustiers, etc.

Any item that has intricate details such as bows, sequins, appliques etc must NOT be removed or they are considered damaged goods.

My Plus Lingerie is not responsible for return shipping fees.  You are responsible for any shipping fees incurred on your returned merchandise, unless the merchandise was damaged or you received incorrect item(s).

When My Plus Lingerie receives your return for a refund you will receive an email showing the amount of refund due minus the 15% restocking fee – please allow 1-2 billing cycles for this refund to appear back on your original form of payment.

When placing your order, please be certain you have your measurements correct.  We provide sizing charts and in some cases sizing is mentioned within the description of the item(s). You can also view our sizing chart by clicking here.

Please keep in mind when ordering any corsets or bustiers, they tend to run slightly smaller than your typical size as well as items that hug your body such as body shapers.

Should you have any questions regarding sizing you can email customer support at: support@mypluslingerie.com  or call us Toll Free at  (866) 944-8595, we will be happy to assist you and to answer any questions regarding ordering, sizes etc.

My Plus Lingerie reserves the right to refuse any exchanges or refunds should any of the above mentioned policies not adhered to, no exceptions.

My Plus Lingerie has the right to update and or amend our exchange, return and refund policy at any time without prior notification to you or any affiliated parties.

 
 
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The package arrived faster than I anticipated. All my purchases fit well, and great quality. .
 
The package arrived faster than I anticipated. All my purchases fit well, and great quality. .
Thank you .
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